Online shop terms and conditions
1. BOOKING AND CANCELLATION TERMS
Cancellation free of charge 7 days before departure:
100% of the trip price will be refunded via the online shop to the payment method used when booking.
Cancellation 6 days – 48 h before departure:
50% of the trip price will be charged.
Cancellation less than 48 h before departure / No-show:
No free cancellation (100% will be charged).
Sudden illness (< 48 h):
Against a medical certificate, we only charge the actual costs incurred by our partners (e.g. restaurants). The bus company’s share is not charged. We will provide a cancellation certificate for travel insurance purposes.
Group bookings:
The person making the booking is responsible for the payment and cancellations of all persons they have registered.
Cancellation of the trip by the organiser:
If the trip is cancelled due to a low number of participants, we will notify you by email/SMS at least 48 h before departure and refund 100% of the payment within 14 days.
Tour operator:
Porvoo Tours Oy acts as the responsible tour operator for travel packages (KKV register number 9097/08/Mj, statutory security provided). Oy Kaj Forsblom Ab acts as the transport company and agent. We reserve the right to make changes.
2. ON-CALL SERVICE, LIABILITY AND DATA PROTECTION
On-call service during the trip:
Weekdays 8:30–16:30 tel. +358 19 524 3993.
Other times tel. +358 400 492 146.
Liability for damages:
The tour operator is not responsible for personal accidents or property damage unless they are caused by the organiser’s negligence.
Data protection:
Customer data is processed in accordance with data protection legislation (GDPR).
You can view the privacy policies here: Oy Kaj Forsblom Ab privacy policy | Porvoo Tours Oy privacy policy.
3. ONLINE SHOP AND PAYMENT
Oy Kaj Forsblom Ab (Business ID 0822821-0, Adlercreutzinkatu 17, 06100 Porvoo, booking@kajforsblom.fi) sells trips and products to private individuals. Prices include VAT.
Payment provider:
Visma Pay acts as the payment provider (Visma Payments Oy, Business ID 2486559-4, Brahenkatu 4, 53100 Lappeenranta, helpdesk@vismapay.com,
tel. 09 3154 2037). You can pay using online banking credentials, card, MobilePay, or by invoice/instalment (Jousto/Enterpay).
The transaction is between the customer and the online shop.