Booking Conditions for Charter Journeys
These booking conditions apply to charter journeys and bus transport ordered from Oy Kaj Forsblom Ab.
Booking and Order Confirmation
A charter journey is considered booked once the customer has accepted the offer and Oy Kaj Forsblom Ab has confirmed the booking.
The customer is responsible for ensuring that the information provided during booking, such as schedule, departure and destination points, route, and number of passengers, is correct.
Any changes must be reported as soon as possible. Changes to the schedule, route, number of passengers, or other agreed arrangements may affect the transport price.
Price and Payment
The price of the charter journey is determined based on the offer given to the customer and the information stated therein.
If the content or duration of the journey changes from the original order at the customer’s request, we reserve the right to charge for any additional costs incurred due to the change.
Charter journeys are invoiced as agreed.
Cancellation of Charter Journeys
The customer may cancel a charter journey under the following conditions:
- 1 week before the journey: 10% of the price
- 48 hours before the journey: 50% of the price
- 24 hours before the journey: 100% of the price
The cancellation becomes effective once we have received the cancellation notification.
Execution of the Journey
The customer must ensure that passengers are at the agreed departure point at the agreed time.
The transport schedule may be affected by traffic, weather conditions, official regulations, and other circumstances beyond the carrier’s control.
In all situations, the driver must comply with current driving and rest times, as well as other traffic legislation. Industry collective agreements also practically affect drivers’ working hours. In Finland, the collective agreement for bus personnel is universally binding.
Luggage and Special Requirements
Standard luggage can be transported in the bus’s available luggage compartments.
Large luggage, sports equipment, wheelchairs, or other unusual transport needs must be reported when requesting a quote, so we can ensure suitable equipment.
Obstacles to Transport Execution
If the agreed transport cannot be carried out, for example, due to a technical fault in the vehicle, we will primarily aim to arrange a replacement vehicle or another possible transport solution.
We are not responsible for delays or changes caused by exceptional circumstances beyond our control.
Complaints
We kindly request that any remarks or complaints regarding the transport be made as soon as possible after the journey, so that the matter can be properly investigated.
Contact Information
Oy Kaj Forsblom Ab
Adlercreutzinkatu 17
06100 Porvoo
Tel. 019 524 3993
info@kajforsblom.fi